Joanna Pope  
Senior Support Specialist

Believe it or not, I have been working with a member of the Eisner family since 1968.  My first job out of high school was working for Fred Eisner, and I have been with the family’s business ever since. It has been a great journey as I witnessed so many clients and their families grow up.  I would often watch Elaine and her brother when they were young kids, never thinking we would work together 25 years later.  We are truly family.

Most clients know me so well – and have known me for so long – that they call me by my nickname, JoJo. I have stayed so long because I believe in excellent customer service and have built strong personal relationships with our clients over the years. We often exchange pictures of kids and grandkids and talk about gardening and the joys of holidays spent with family. I guess I have earned the title Client Experience Officer!

There is a lot of personal touch in what I do. Whatever a client requires, they know they can call and get assistance.  Although, I am now working three days a week, I am always available to our team and clients thanks to modern technology.  I have come a long way from typing proposals, calculating illustration from rate books, and taking dictation.

I am a proud lifelong Clevelander. I was born in a big Cleveland snowstorm in 1950. I was married for 29 years and am now widowed with two grown children and five grandchildren.  My passion includes volunteering at my church as a baker, chef (Friday fish fries) and parish board member. I follow all Cleveland sports and every so often enjoy an evening out at the casino.  My love of cooking results in many creations being shared with the office.